The Customer Feedback feature allows you to stay connected with your customers and quickly address issues related to your vending machines.
Each machine has a unique QR code that customers can scan to submit feedback directly.
Overview
This feature helps you:
Receive feedback about machine issues, refunds, and product requests
Respond quickly to customer concerns
Improve overall service quality
Why Use Customer Feedback
Convenience for customers
Customers can easily scan a QR code instead of calling for support
Efficient communication
Receive feedback about:
Refund requests
Machine issues
Restocking needs
Product requests
Quick response
Get notified instantly when feedback is submitted
Set Up Customer Feedback
Access QR Codes
Log in to your VendSoft account
Go to the Machines screen
For each machine, generate its QR code
Place QR Codes on Machines
Print the QR code
Attach it to a visible and accessible area on the machine
Ensure it is clearly visible and easy to scan
How Customers Submit Feedback
1. Scan the QR Code
Customers scan the code using their smartphone camera or a QR app.
They are directed to a feedback form.
2. Provide Feedback
Customers can select the type of feedback:
Refund Request — request a refund
Machine Broken — report a malfunction
Restock Required — report an out-of-stock product
Product Request — request a new product
They can also:
Add comments
Upload a photo of the machine
3. Submit Feedback
After submitting:
A confirmation message is shown to the customer
The feedback is sent to your system
Manage Customer Feedback
Notifications
You will receive an email notification when feedback is submitted
The email includes:
Feedback type
Customer comments
View Feedback
Log in to your VendSoft account
Go to the Tickets screen
Here you can:
View all feedback
See:
Feedback type
Related machine
Customer comments
Update ticket status (e.g., Open, Closed)
Best Practices
Monitor regularly
Check the Tickets screen frequently
Respond quickly
Address issues promptly to improve customer satisfaction
Use feedback to improve
Identify recurring issues and optimize your operations
Summary
The Customer Feedback feature helps you collect and manage customer input efficiently.
Using QR codes ensures issues are reported quickly and resolved faster, leading to better customer experience and smoother operations.