This setup is an optional part of the standard Cantaloupe–VendSoft integration process.
This configuration should be used in cases where MDB data cannot be received for any reason (i.e. the machine is sending invalid product codes via MDB)
In such cases, you can configure the ePort device to send DEX data on a scheduled basis instead.
Steps to Enable DEX Data in Seed Live
Log in to Seed Live
Go to General → Devices
Select the device you want to configure
Scroll down and click Device Configuration
Find DEX Setting Schedule
Ensure it is not set to “None”
Set it to: Interval – Every 720 minutes
Click Save and Send
After this is configured, the machine will begin sending DEX files at the selected interval, and the data should start appearing in VendSoft.
If you are unsure whether this configuration is necessary, please contact VendSoft support before making changes.